Our QA team has been working harder than ever to get your ACX productions on sale quickly, and we’ve got some great news to share from their team.
We’ve cut the amount of time it takes to get your title on sale from 14 business days in 2013 to 7 business days in 2014!
How’d we accomplish that? We’ve got some of the best engineers in the business making sure that your titles meet the high standards of Audible’s listeners, and that your productions can stand shoulder to shoulder with audiobooks from the biggest studios in the business.
Here’s a peek at how we’re getting it done.
We’re combining automated processes – building tools that automatically analyze a title’s audio quality – and a refined focus on tracking and communicating issues that prevent titles from going on sale. Everything we learn is used to further your understanding of how to create audiobooks.
It’s a fact of life: sometimes we need to flag a title that doesn’t quite meet our standards. But we’ve worked to decrease the amount of back-and-forth needed to fix a title, and help you create titles that pass QA to go on sale. Our team is heavily invested in turning good producers into great producers, which is why this team periodically reaches out to producers whose titles pass QA, but show potential for improvement. If you’ve experienced this one-on-one attention from our QA team, you know first-hand how knowledgeable and helpful they are!
Here are just a few examples of the feedback we’ve received:
I really appreciate all the help that I have received from the quality assurance team. They have been so helpful…my last two books passed QA without any problems at all thanks to them! – Sarah B.
I was very impressed that you guys caught that little audio truncation. Thank you for being so thorough in your review of the audio. I really appreciate ACX as a narrator, I’m getting to live out a dream narrating books. – Dan A.
All of the issues you mentioned have been corrected. I am grateful to the folks at ACX for catching what could have been a very embarrassing blunder. All’s well that ends well. – AJ
How to Make Sure Your Title Passes QA
As knowledgeable and helpful as our QA team is, hopefully you’ll never have to hear from them at all. The best way to do that is to adhere to our Audio Submission Requirements. Pay special attention to the sections covering loudness and spacing, as errors in those areas are cause for many a QA flag. Beyond that, here are five additional ways to ensure your title passes our QA process without a hitch, excerpted from our series here.
1. Don’t Combine Chapters
Each section of the book should be its own file. This will ensure the listener has the best possible experience when playing your book back on their device.
2. Duplicate and/or Missing Chapters
Double check the files you’ve uploaded to ACX before you hit “I’m Done.” You wouldn’t want your title delayed because you skipped chapter 8 by mistake.
4. Heavy Noise Reduction
You should be recording in a quiet space, and any extraneous noises should be removed in the editing pass. Don’t rely on noise reduction to fix these issues for you, as a heavy hand can result in a poor sounding audiobook and an email from the QA team.
Used improperly, gating can result in a seriously flawed, choppy sound that detracts from the listening experience. If you’re unsure how to employ a light touch when using a gate, you’re better off not employing it at all.
Shorter processing times and improved user education are just two of the ways ACX is dedicated to helping you produce great sounding audiobooks. We’re working hard to bring you an awesome ACX experience, and we’re excited for you to be a part of the audiobook revolution!
Have you had a great experience with our QA team? Tell us about it!